Thank you for shopping at LinkFactoryCo.com (the "Site"), owned and operated by Link Factory Co. ("we," "us," or "our"). We want you to be completely satisfied with your purchase, and we strive to provide the best customer service possible. If you are not satisfied with your purchase for any reason, please review our Refund Policy below.

1. Eligibility for Refunds:

a. We accept returns and offer refunds for products purchased directly from the Site within [insert number] days from the date of delivery, provided that the product is unused, undamaged, and in its original packaging.

b. Products that are damaged, defective, or incorrect upon arrival may be eligible for a full refund or replacement. Please contact us immediately upon receipt of the product to report any issues.

2. Return Process:

a. To initiate a return, please contact our customer service team to request a return authorization (RA) number.

b. Once you have received an RA number, please securely package the product and include the RA number on the outside of the package. Ship the product back to us at the address provided by our customer service team.

c. You are responsible for the cost of return shipping, unless the return is due to our error (e.g., damaged, defective, or incorrect product).

3. Refund Processing:

a. Refunds will be processed within [insert number] business days of receiving the returned product. Refunds will be issued to the original form of payment used for the purchase.

b. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.

4. Exclusions:

a. Certain products may be excluded from our refund policy due to hygiene or safety reasons. These products will be clearly marked as non-returnable on the product page.

b. Customized or personalized products are not eligible for refunds unless they are damaged, defective, or incorrect upon arrival.

5. Cancellation Policy:

a. You may cancel your order for a full refund before the order has been shipped. Once the order has been shipped, our standard refund policy applies.

6. Contact Us:

If you have any questions or concerns about our Refund Policy or the return process, please contact us.